سياسة الاستبدال والارجاع

Exchanges and returns are available only in case of a manufacturing defect in the product.

• Exchange/Return Period: Any defect must be reported within [3 days] from the date of receiving the order.
• Procedure:
  • To submit an exchange or return request, please contact our customer service via [email , WhatsApp or Facebook].
  • Clear photos showing the defect in the product must be attached.
• Shipping Costs:
  • If a manufacturing defect is proven, we will cover the shipping costs for the return or exchange.
• Conditions for Exchange/Return:
  • The product must be in its original condition, unused and unwashed.
  • All original tags must be attached to the product.
• Cases Not Covered by Exchange or Return:
  • Exchanges or returns are not accepted due to a change of mind or incorrect sizing.
  • No requests will be accepted after the specified period has expired.
  • Products purchased during sale periods cannot be exchanged or returned unless there is a manufacturing defect.

Note: Each case is handled individually after the product has been inspected by our quality team.